FAQs
Frequently Asked Questions (FAQ)
Orders and Shipping
1. How can I place an order?
Placing an order is simple! Browse our collection, add your desired products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Full details are available at checkout.
3. How long does shipping take?
Delivery times depend on your location and the selected shipping method. Standard shipping typically takes 3-5 business days for domestic orders. International delivery times may vary.
4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package in real time.
5. What if I need to change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@embrisse.shop or call +201155812006. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
6. What should I do if my order is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please check the tracking information first. If you still need assistance, contact our support team for further help.
Returns and Refunds
7. What is your return policy?
We accept returns on unopened and unused items within 7 days of delivery. Please ensure the product is in its original packaging. For return requests, contact us at support@embrisse.shop.
8. How do I request a refund?
To initiate a refund, email support@embrisse.shop with your order details. Refunds are processed within 5-7 business days after receiving the returned item.
9. Can I exchange a product?
Yes, we allow exchanges for unopened items within 14 days. If you’d like to exchange a product, reach out to us, and we’ll guide you through the process.
Account and Payments
10. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and access exclusive deals.
11. What payment methods do you accept?
We accept major credit cards, Paymob, and other secure payment options. The available payment methods will be displayed at checkout.
12. Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment and personal information. Your security is our top priority.
Products and Recommendations
13. Are your perfumes authentic?
Absolutely! We guarantee that all our products are 100% authentic and sourced directly from trusted manufacturers and authorized distributors.
14. Can you help me choose a fragrance?
Yes! If you're unsure which perfume suits you best, take our fragrance quiz or contact us for personalized recommendations.
15. Do you offer samples?
Yes, we offer sample sizes of select perfumes so you can try them before committing to a full-sized bottle. Check our website for availability.
Contact and Support
16. How can I contact customer service?
You can reach us via email at support@embrisse.shop or call +201155812006. Our support team is available Monday to Friday, 9 AM to 5 PM (GMT+2).
17. Can I visit your store in person?
Currently, we operate online only. However, we occasionally host pop-up events—sign up for our newsletter to stay updated!
18. Do you have a loyalty program?
Yes! Join our Embrisse Rewards Program to earn points on every purchase and unlock exclusive perks. Details can be found on our website.
19. I have a question that’s not listed here. What should I do?
We’d love to help! If you have any other questions, feel free to email us at support@embrisse.shop or call +201155812006, and we’ll be happy to assist you.